Refund Policy

Thanks for considering subscribing to Gerätor! Here’s what you need to know about our refund policy. We believe in keeping things transparent and fair. For our monthly subscribers, we keep it simple with a no-refund policy. But if you’ve chosen an annual plan, we offer flexibility with pro-rated refunds if your needs change. We’ve laid out all the details below in plain English, but if you have any questions, our team is here to help.

1. Monthly subscriptions paid are non-refundable
2. Annual subscriptions paid can be cancelled with a pro-rated refund
3. Taxes collected and paid cannot be refunded
4. All charges levied by payment gateways, processors, and banks will be borne by you
5. Same with currency exchange charges, and currency value fluctuations
6. All refunds are processed within 5-7 business days

How Annual Subscription Refunds Work

If you cancel your annual subscription early, here’s how we calculate your refund:

1. We’ll count how many months you’ve used the service
2. Each used month will be charged at our regular monthly rate
3. We’ll refund the difference between what you paid and the cost of used months
4. Partial months count as full months

For example:
If you cancel an annual subscription after 4 months:

Annual subscription cost: $2,000
Monthly rate: $200
Used months (4) at monthly rate: 4 × $200 = $800
Your refund would be: $2,000 – $800 = $1,200

We’ll certainly process refunds in rare cases like – if you were accidentally charged twice.

Need to Cancel?

Here’s how you do it –

Log in to your Dashboard > Plans & Pricing tab, find your active annual subscription, and click ‘Cancel’. Have a question? Send us an email from your registered email account to [email protected]

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